Customer Reviews – Great for Business, Great for your Well-Being

Steve • June 17, 2022

It’s been a great week, let’s grab a coffee and catch up …

Well… other than political ethics, inflation etc! … sometimes the sun shines both in the real world and metaphorically, and this has been a good week.

In today’s update …

  • Reviews, good for business, and good for the soul
  • Why I love specialists, new operator joins TMS
  • Autosave – improving your workflow in TMS Marketing Manager
  • New quick email template
  • New sites go live

Firstly – shout out to Stuart Swords for tweeting their window display – what a beauty! It’s useful for Tour Ops who don’t travel around physically to agents as much as they used to, to see posts like these to remind them that you guys use TMS for your window displays and so it’s important they add content to the system!

– quick ask  …  always  tell operators you use TMS – as an example,  Karl @ Beverley Travel ( thanks Karl!)  showcased TMS to Simon Applebaum, the MD of Gold Medal and hey presto, we have Gold Medal trialling the system soon as Simon was impressed that our system was exactly what they might have developed in house, but it makes sense to have it managed centrally for all operators to use. More on that soon when the trial begins.

Reviews – Good for Business and your wellbeing

On a day when more cancellations from Gatwick have been announced, which ultimately means more unpaid work for you unraveling holidays and booking new flights, it can seem like groundhog day. I don’t do the same job as you, but believe me, software management can feel the same ( on a lot of days).

If we sign up a new client, or get a good review, it can make a groundhog week into a great week. This week, a new client who’d signed up late last year after reading my emails throughout lock down on how to approach marketing, rang me to tell me 7 months in, my advice works  and he was very happy with what we’ve provided ….he even asked me if I have anything else to sell him and those are not usual words to come from him! Needless to say, he sent me another review to back this up.  With our  TMS Reviews system   the review is live on our site for potential customers to satisfy themselves that we know what we are talking about! …. and it makes me feel great, thanks Ian.

Quick tip … if you haven’t got our review system in place,  drop me a line , it pays off to have a system in place to collect and showcase reviews and even if I say so myself, I think our system beats many many others hands down!

Why I love Specialists

I come from a specialists Tour Op background as many of you know. Back in the 90’s when I ran Simply Travel, I knew Gianni Bonuglia when he was Sales Director at Magic of … brand ( sold to TUI at same time as we sold Simply and you can guess what happened). Gianni now runs  Sardatur  and called me ( again after an email I’d sent) to talk about working with us. Wow   – the detail he had in his head on specifics of hotels and regions reminded me of the days at Simply and Simpson Travel, of the detail that specialists have and the passion they have for their regions.

What better hands to put your clients in ( and service you can get for your clients) than with specialists who know and care about what they do. You can’t know everything and your job of course, is to  know your client  and  who to work with for their holiday , so  relying on specialists  like Gianni is bound to work for you and your client – because  they care  and are  incredibly knowledgeable.

Of course – I’m delighted  Sardatur  are joining to TMS to provide you with content /promotions to share and we will be introducing them properly once we have on-boarded them and you can see some of their great content.

Quick note – that’s two clients directly from general emails I send out so for any doubters amongst you, email works!

Autosave – Improving your workflow in TMS

With software, it’s only when users start using the software that it uncovers all manner of user behavior which means that what you set out to achieve doesn’t work as well as it should. Worse still, people don’t tell you, they just don’t use it.

One of the bug bears for users who juggle multiple tasks – answering phones/speaking to clients / feeding the dog etc. is that sometimes  crafting the right promotion takes time , but before our new ‘ Autosave ‘ feature, there was a potential for you to lose your work if you hadn’t had time to finish.

Ta Dah …. no more. Now your work saves in the browser and there is a new  Save  button that follows you around as you create promotions + a handy list of promotions you are working on you can access ( so if there are more than one of you working on promotions you can share the workload now).

Watch the quick walk-through of how this works below.

New Quick Template

Consistency is the key – and being personal in your email. But setting up a system to send an email every Wednesday let’s say – consistently sending the same type of email on a regular recurring basis is proven to keep subscriber numbers up ( Secret Escapes send me tons of emails and I never unsubscribe)

Quickly sending your top offers, is a great way to supplement your more personal and thoughtful emails. Using the same promotions that you post to social is perfect as it gives your campaigns the maximum chance of being seen ( and of course, you get better open and engagement rates with email than with Facebook which only shows your posts to around 5 – 6% of your followers.

So we’ve added a quick template ( search using ‘top offers’ in our email database to find it) that is easy to adapt and use. Set up a time each week say at 5pm on a Wednesday when people are beginning to finish their work day, or send on a weekend – same day and time each week for maximum engagement. 

New Sites Go Live

We also went live on two new sites this week –  Authentic Travel  and Flip Flop Holidays, both with TMS Marketing Manager content / Tourhound and Widgety Cruise Search. Welcome to Jane & Patricia from Authentic and Mark from Flip Flip Holidays.

and to cap it all off, my son has one A level left to do which as the 3rd child working their way through the school system, does feel rather groundhog to Sarah and I! We are off to Portugal then to recover ( with all the family and partners), let’s hope that sun keeps on shining.

Have a great weekend

Steve

By Steve Rushton November 19, 2025
Run an automated SEO audit on a travel website and you’ll usually get a scary-looking report back: • Thousands of pages with “duplicate titles” • Meta descriptions “missing” or “too short” • Endless URLs that apparently need “fixing” If you work in travel, that kind of report can be pretty demoralising. It sounds like your site is broken, your SEO is a disaster, and you’ll never rank for anything meaningful. The reality is usually very different. Most automated tools – Screaming Frog, Sitebulb, SEMrush and the rest – are brilliant at crawling websites. But they make one big assumption: Every URL they find is a standard web page, built by hand, and intended to be fully optimised for SEO. That’s just not how modern travel sites work. In this post, we’ll look at why automated audits misread travel websites, what those “issues” really mean, and where SEO effort genuinely is worth spending. ⸻ How audit tools see your site Tools like Screaming Frog do one simple thing very well: 1. Start from a URL. 2. Follow every link they can find. 3. Treat every URL they discover as a “page” and test it against a checklist: • Has it got a title tag? • Is the title unique? • Is there a meta description? • Is there enough content? • Is it indexable? If they find 20,000 URLs, they assume there are 20,000 pages that should all be lovingly crafted, unique, SEO-friendly landing pages. On a typical corporate site that might make sense. On a travel site, it doesn’t. ⸻ How travel websites are actually built Most travel sites have two very different layers: 1. Core content pages (the “real” website) These are the pages everyone recognises: • Home, About, Contact, Enquiry • Destination landing pages (e.g. Africa Holidays, Mediterranean Cruises) • Service pages (e.g. Tailor-Made Travel, River Cruises) • Blog posts and guides They live in your CMS (WordPress, Duda, the TMS Website Platform, etc.) and you control: • The page title and meta description • The on-page copy and images • Whether the page is indexable • The internal links pointing to and from it These pages should be unique and are where SEO work really pays off. 2. Dynamic product content (the “invisible engine room”) Then there’s everything powered by external systems, such as: • Booking engines (Travelgenix, Intuitive, etc.) • Tour and cruise feeds (TourHound, Widgety, in-house APIs) • Offer libraries and bedbank content These systems typically generate: • Thousands of dynamic URLs • Repeating templates (same layout, different itinerary/price) • Generic or templated meta data They exist for one main reason: to show live product and pricing. They’re there so customers can see what’s available right now – not to win Google’s “Best Optimised Meta Description” award. From a user and business point of view, that’s absolutely fine. From an automated audit’s point of view, it looks like carnage. ⸻ Why your audit report looks terrifying Once you understand that distinction, most of the “issues” in an audit report start to make sense. Duplicate titles and meta descriptions If your feed generates 3,000 cruise sailings to the Mediterranean, it’s not unusual for an audit to report: • 3,000 pages with titles like “Mediterranean Cruise – Enquire Now” • 3,000 meta descriptions starting “Explore our latest Mediterranean cruise offers…” To an SEO tool, that’s a sea of duplication. To your booking system, it’s an efficient way to show lots of itineraries without writing custom copy for each one. Thin or similar content Dynamic product pages often share: • The same structure • Very similar wording • Only a few lines changed (dates, ship names, board basis) Again, that’s perfectly normal for inventory pages. You want consistency so customers can compare options easily. Indexation warnings Some dynamic pages are deliberately set to: • noindex (to keep Google focused on higher-level pages) • Or blocked by rules to stop search engines crawling thousands of near-identical URLs Audit tools flag this as a “problem”. In reality, it’s often exactly the right decision. ⸻ Where SEO actually matters on a travel site The trick is not to ignore SEO, but to focus it where it counts. 1. Get your technical foundations right This is the hygiene layer: • Ensure the site forces visitors onto HTTPS • Make sure key pages are indexable and not accidentally noindexed • Check canonicals aren’t pointing everything at the wrong place • Fix obvious broken links and redirect loops These are usually platform-level settings and are worth getting right once. 2. Focus on the core pages you control For your main CMS pages: • Give each one a clear, unique title • e.g. Luxury Cruises from the UK | Brand Name • Write meta descriptions that actually sell the click • Make sure the on-page content answers the obvious questions: • Who is this for? • What can I book here? • Why should I book with you rather than a big online brand? If you only have time to optimise 10–20 pages, these are the ones to choose. 3. Use dynamic content as a supporting layer Dynamic product pages are still useful; they just shouldn’t be driving your SEO strategy. Think of it like this: • Landing pages (destinations, cruise types, interests) pull traffic from Google. • Dynamic feeds then show the live examples, itineraries and prices that convert that interest into enquiries and bookings. You don’t need 3,000 perfectly optimised URLs. You need a handful of strong, evergreen landing pages that are well-linked, well-written and supported by good product. ⸻ SEO vs other channels: making sensible trade-offs Here’s the bit most people quietly know but rarely say out loud: For many travel businesses, SEO is not where the bulk of the marketing budget goes. And that’s OK. To really move the needle with organic search you need: • Regular, unique content (guides, blogs, landing pages) • Someone to plan, write and publish it • Time for Google to notice, test and trust that content Most independent agencies and smaller operators prefer to invest more heavily in: • Paid search (where results are immediate and trackable) • Social ads and remarketing • Email marketing and CRM • Offline marketing and repeat business A good website should support all of these: • Strong landing pages for paid campaigns • Clear enquiry paths for social and email • A solid base for any SEO work you do choose to fund The key is to be honest about where SEO fits in your overall mix, not to panic because an automated tool has highlighted 10,000 “errors” on pages that were never meant to rank in the first place. ⸻ How to work with your digital agency on this If your audit came via a digital agency or external SEO specialist, the best outcome is a collaborative one. A simple way forward: 1. Share the architecture • Explain which parts of the site are core CMS pages and which are dynamic feeds. • Ask them to filter their audit to focus on the CMS layer first. 2. Agree a priority list • Pick 10–20 key pages (home, about, enquiry, top destinations/cruise types). • Make these the first wave for on-page improvements. 3. Decide a sensible approach to dynamic URLs • Which classes of URL should be indexable, if any? • Which should remain noindex to avoid cluttering the index? 4. Be realistic about content • If you want to grow organic search, agree what new content you’re actually going to produce and who will own it. • If SEO is a lower priority right now, that’s fine – focus the work on hygiene and key landing pages. A good agency will appreciate the clarity and will be able to use their tools in a way that reflects the reality of how travel sites are built. ⸻ Final thoughts Automated SEO audits are a bit like blood tests: they can highlight where to look, but they don’t tell the whole story on their own. On a travel website, thousands of “issues” in a crawl report often boil down to this: • The tool has treated every dynamic product URL as if it were a hand-crafted marketing page. Once you understand the difference between core content and dynamic feeds, you can: • Stop worrying about the noise • Focus on the handful of pages that really matter • Decide how much you genuinely want to invest in SEO versus other channels And that’s when SEO stops being a source of anxiety and starts becoming one more sensible, measured part of your overall marketing mix.
By TMS Marketing Team November 3, 2025
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By Steve August 22, 2021
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